The protection of your personal data is of particular importance to us. We process your data exclusively in accordance with legal requirements (GDPR, TKG 2003).
1. General Information
As a general rule, you can use our website without providing any personal information. Where personal information (such as your name, address, or email address) is collected on our website, this is always done on a voluntary basis whenever possible.
2. Cookies and Tracking Technologies
We use the "Real Cookie Banner" consent tool to manage the cookies and similar technologies (tracking pixels, web beacons, etc.) we use and to handle related consent requests.
Legal basis: Processing is carried out on the basis of Article 6(1)(c) and Article 6(1)(f) of the GDPR. Our legitimate interest is the legally compliant management of consents.
3. Data Collection for Hotel Services
During your stay at the Hotel Donauhof, we collect data for the following purposes:
- Check-in and check-out: Collection of registration information in accordance with legal requirements. Your room will be available starting at 2:00 p.m.[cite: 4].
- Payment: Processing of payment information for cash, debit, or credit card payments upon departure[cite: 21].
- Wi-Fi access: The free Wi-Fi can be accessed without a password[cite: 64].
- Special requests: Processing of information regarding allergies or pets, provided you have disclosed such information [cite: 15, 52].
4. Data Security
Please note that data transmission over the Internet (e.g., when communicating via email) may be subject to security risks. It is not possible to completely protect data from access by third parties.
5. Your Rights
You generally have the right to access, rectify, erase, restrict, and transfer your data, as well as the right to withdraw consent and object to processing. If you believe that the processing of your data violates data protection laws, you may file a complaint with the supervisory authority.